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Role: Work Closely with end users and Backend Service Desk. Ability to work as a technical team lead onsite for Field Services. User Support for 100 users. Physical support to Servers, Storages and Back up.
Technology: Windows 10 & 11 workstations, Windows and Linux servers, Proxmox server Virtualization and Backup Platform, Microsoft AD, O365, MS Intune MDM, IDS/IPS, IP Telephony, Bitdefender EDR, SIEM/XDR, RMM, Automations using CLI Scripting. In-depth knowledge of networking fundamentals, and CCTV system troubleshooting.
Tool knowledge that would be desirable but not limiting: NinjaOne RMM, Wazuh SOC, SNORT IDS/IPS, voip.ms, 3cx, nagios, AWS Cloud DR, Public Cloud concepts, Linux Client (Debian OS, Ubuntu), Shell scripting, Python, Ansible.
Experience: 5-8 years of relevant experience. Work Closely with L1 support team, other business service owners and OEM.
Job Summary:
Work Closely with end users and Backend Service Desk. Ability to work as a technical team lead onsite for Field Services. User Support for 100 users. Physical support to Servers, Storages and Back up.
Supporting Off shore Team for Security patching; Active Directory Administration; Email Services Management-O365; Data Management and Recovery; Backup and Restoration; Disaster Recovery; Network Support; VoIP Support; Supporting Implementation of Infrastructure Support tools.
Job Responsibility:
End user-computing support :Desktop and Laptop Support: Comprehensive support for hardware, operating systems, and software applications on all desktop and laptop systems to ensure functionality and efficiency.
Onsite support to assist end-users with technical issues, improving productivity and minimizing downtime.
Supporting Implementation of Infrastructure Support tools.
Automation Development: Design and develop automation scripts and programs to streamline infrastructure operations. Utilize tools such as Ansible, Puppet, Chef, or PowerShell to automate routine tasks related to server management, software deployment, and system updates.
Process Improvement: Analyse current operations processes to identify automation opportunities. Implement automation solutions that enhance performance, scalability, and system reliability.
Incident Management:
Collaboration:
Documentation:
Qualifications:
Skills and Abilities:
Full Time
Business Services
$77k-100k (estimate)
04/25/2024
06/24/2024
sparinfosys.com
Plano, TX
50 - 100
Business Services
The job skills required for Desktop Support Engineer include Operating System, Active Directory, Problem Solving, Networking, Computer Science, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.